Putting the "Financial" in Financial Aid and the "Ability" in Affordability

How One University is Taking Steps to Help Students Become More Financially Informed

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What are the keys to ensuring affordable access to quality education in the coming years? Some of the most pressing issues in higher education today are the cost of tuition and affordability, and student loan debt is front and center in that equation. According to the New York Times, "Now nearly everyone pursuing a bachelor's degree is borrowing. As prices soar, a college degree statistically remains a good lifetime investment, but it often comes with an unprecedented financial burden." A Department of Education survey of 2007-08 graduates found that about two-thirds of bachelor's degree recipients borrowed money to attend college.

One institution that has made progress implementing successful financial aid and communication strategies is Indiana University, Bloomington. It promotes broader financial literacy and a greater awareness of the various types of student loans and aid available to students– all this in an effort to make paying for college less of a burden for students and their families. Dr. David B. Johnson, Vice Provost, Office of Enrollment Management and his team will share and discuss how IU has been moving to recruit a well-qualified class that meets the strategic goals of quality, diversity, and international breadth as well as affordability.

Who Should Attend?

This webinar is geared towards admissions, enrollment, and financial aid officers, as well as senior campus administrators.


Dr. David B. Johnson, Vice Provost Office of Enrollment Management, Indiana University-Bloomington

Dr. David B. Johnson was appointed as Vice Provost for the Office of Enrollment Management (OEM) at Indiana University in January 2011, after serving as Interim Vice Provost since June 2, 2010.

Before being appointed Interim Vice Provost, David was the Associate Vice Provost for Enrollment Management at Indiana University since May 1, 2007. David's past professional experiences include the areas of admissions, recruitment, orientation, alumni development, enrollment management research, and testing services. David has been a frequent presenter at national and regional conferences around the country, and has published and presented regularly on generation Y, student persistence, student recruitment, data mining, predictive modeling in student recruitment, and other topics related to student access and success.

David is a native of Georgia, and grew up in Eufaula, Alabama. He earned a Bachelor of Science degree in Political Science from Troy University, a Master of Public Administration degree from Auburn University, and a Doctorate of Education, concentrating in Higher Education Administration, from The University of Alabama. He enjoys watching IU sports, travel, and trains and runs in half marathons.

Roy Durnal, Director of Student Services Center, Indiana University-Bloomington

Roy began his career at Indiana University in June 1999 in the Office of Student Financial Assistance. Roy came to Indiana University following a 20-year career in the manufacturing industry where he worked in various administrative positions. During his time working for the Office of Student Financial Assistance Roy has worked primarily as senior associate director in recruitment and retention strategies, department training, and department outreach. Roy served as interim director in the Office of Student Financial Assistance in 2011 and in 2012 he was named the director of the new Student Services Center. This new OEM department was created in 2012 to conduct frontline student services for the Office of Student Financial Assistance and the Office of the Registrar using a one-stop service environment. Roy has been a member of the financial aid organizations ISFAA, MASFAA, and NASFAA for several years and he has been a presenter at both state and national conferences, college fairs, and various workshops.

Roy has earned two degrees from Indiana University including a Bachelor of General Studies degree with a minor in Sociology, and a Master of Science degree in Adult Education with a concentration in training and development. Roy has also earned a Certificate in Labor Studies from Indiana University.

Jackie Kennedy-Fletcher, Director of Student Financial Assistance, Indiana University-Bloomington

Jackie began work at Indiana University Bloomington in 2006 as Associate Director in the Office of Student Financial Assistance, and was appointed Director in 2012. Prior to working at Indiana University Bloomington, Jackie worked at the Indiana University regional campus of Kokomo as the Director of Financial Aid and Admissions. She began her career in financial aid as an undergraduate student at Iowa State University where she received her Bachelor's degree in Business Administration. She also has her Master's degree in Student Affairs from Indiana University. With approximately twenty-five years in higher education, she has gained valuable experience in the area of financial aid and admissions. Jackie's experience includes managing the delivery of federal, state, and institutional aid, assuring compliance with all federal, state, and institutional rules and regulations, achieving timely distribution of financial aid awards to students, planning, directing, and overseeing the implementation of marketing and recruitment plans, and playing a leadership role to cultivate campus participation from the academic departments in achieving new student recruitment goals.


Mark McConahay, Associate Vice Provost and Registrar, Indiana University-Bloomington

Mark came to Indiana University in 1976 as an undergraduate student and never left. He joined the Office of the Registrar in 1982 as an Analyst/Programmer and was the Associate Registrar of Systems since 1990. In 2011, Mark served as Interim Registrar. In 2012, Mark was appointed the Associate Vice Provost for Enrollment Management and Registrar, where he leads the Office of the Registrar, Office of Student Financial Assistance, and the new Student Services Center. In addition to his work as Associate Vice Provost for Enrollment Management, Mark has presented at several conferences, received two EDUCAUSE Best Practice Awards (then CAUSE), and two CUMREC Best Paper Awards, contributor to books and articles, was a member of CUMREC Board of Directors (Chair 2002-2003), and is Director of AACRAO Technology Conference. Mark received a B.A. in Mathematics in 1979 and M.S. in Environmental Science in 1984 from Indiana University.

Additional information:

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Registration Cost:$69.00 for AACRAO Members / $89.00 for Non-Members

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For questions about the webinar please contact AACRAO at webinar@aacrao.org or call 202-293-9161.