How Institutions Effectively Organize Themselves to Enhance Student Retention?

Archive Available


While there is a spate of research on the characteristics of college students, their educational experiences, and the effects of financial aid on student retention and persistence, we know relatively little about the effects of institutional policies and practices at four-year colleges and universities. This session will focus on what is known about campus-based policies and practices and their implications for higher education administrators' strategic view of student retention.

Who Should Attend?

This webinar is geared towards campus officials, registrars, admissions officers, counselors, student services, and records administrators as well as professionals interested in student retention at postsecondary Institutions.


Don Hossler, Executive Director, National Student Clearinghouse Research Center

Don Hossler, is the Executive Director of the National Student Clearinghouse Research Center and also serves as a Professor of Educational Leadership & Policy Studies and at Indiana University Bloomington. Hossler has served as the Vice Chancellor for Enrollment Services for Indiana University Bloomington, and the Associate Vice President for Enrollment Services for the seven campuses of the Indiana University system, the Executive Associate Dean of the School of Education and as Chair of the Department of Educational Leadership & Policy Studies. His areas of specialization include: college choice, student persistence, student financial aid policy, and enrollment management.

Hossler has consulted with more than 50 colleges, universities, and related educational organizations including: The College Board, Educational Testing Services, the University of Cincinnati, Inter-American University of Puerto Rico, the Pew Charitable Trust, the University of Missouri, Colorado State University, the University of Alabama, and the General Accounting Office of the United States Government. He has presented more than 130 scholarly papers and invited lectures and is the author, or co-author, of 12 books and monographs and more than 70 articles and book chapters. Hossler is currently directing funded projects of The College Board, the Lumina Foundation for Education, and the Spencer Foundation focusing on student success and persistence. He has received career achievement awards for his research, scholarship, and service from the American College Personnel Association, the Association for Institutional Research, the College Board, and the National Association of Student Personnel Administrators.

Afet Dundar, Associate Director, National Student Clearinghouse Research Center

Afet Dundar is the Associate Director of the National Student Clearinghouse Research Center. Prior to joining the Research Center, Dr. Dundar was Assistant Director for Research at the Project on Academic Success (PAS) at Indiana University Bloomington. During her time at PAS she was closely involved in the design of a national survey to identify and document policies and practices associated with student persistence at institutions across the U.S. as part of the College Board Study on Student Retention, and in Mobile Working Student Collaborative project funded by the Lumina Foundation. She earned her Ph.D. in Education Policy Studies from Indiana University Bloomington. Dr Dundar has published and presented at professional conferences on student access and success outcomes.


William Serrata, Vice president for Student Services and Development, South Texas College Director of AACRAO SEM Conference

Dr. Serrata's is the Vice president for Student Services and Development at South Texas College and the Director of AACRAO's SEM Conference. His expertise is in the field of enrollment management, he was appointed to serve on the Strategic Enrollment Management Committee by the Commissioner of Texas Higher Education. Currently, he serves on the Workforce Education Leadership Committee and was previously a key contributor on the Executive Committee for the Texas Association of Collegiate Registrars and Admissions Officers. His recent accomplishments include the South Texas College Presidential Jaguar Excellence Award in 2006, the Pecan Campus Employee of the Year Award in 2005, and most recently was inducted as an honorary member of the Phi Theta Kappa International Honor Society. Dr. Serrata earned a Bachelor's Degree from Texas A&M University - College Station, a Master's Degree from The University of Texas at Brownsville, and a Doctorate of Philosophy in Human Resource Development from Texas A&M University - College Station.

Additional information:

AACRAO Publications

AACRAO offers a valuable library of resources on higher education issues. For a listing of our recent publications, please visit

Professional Meetings

AACRAO offers professional development opportunities through meetings and online courses. For more information, please visit

Registration Cost:$99.00 for AACRAO Members / $129.00 for Non-Members

Register Online

System Requirements: Content will be displayed in Adobe Connect Pro. You can test your system to see if it meets the requirements.

For questions about the webinar please contact AACRAO at or call 202-293-9161.